Lionel Hartmann

Lionel Hartmann is a seasoned executive with extensive experience in customer support and service leadership across various technology companies. Currently serving as VP of Global Customer Support at Zuora, Lionel previously held the position of Global VP, Support Services and Reliability at BigPanda. Prior roles include VP of Global Customer Support at Talend, where Lionel focused on enhancing customer satisfaction and support operations, and Senior Director of Customer Advocacy at Synopsys Inc, emphasizing customer voice and engagement. Lionel's career also includes leadership positions at Lookout, Splunk, ArcSight, Siebel Systems, and Business Objects, highlighting a consistent commitment to customer support excellence. Lionel holds a Master's degree in Information Systems and Management from Institut Supérieur de Génie Administratif and a Master's in Economics with a specialization in International Business from the University of Paris I: Panthéon-Sorbonne.