Nidhi Agarwal

Nidhi Agarwal has a diverse work experience spanning various roles and industries. Nidhi is currently working as the Director of Customer Experience at Zupee, a position they started in August 2021. Prior to that, they served as the Head of Customer Experience at Superlative Gaming from October 2020 to July 2021. In 2019, Nidhi held the role of Head of Conversion & Retention at Bijnis, a B2B marketplace focused on unorganized markets. Nidhi worked in this position from July 2019 to October 2020.

Before joining Bijnis, Nidhi served as the Senior Manager of Customer Service & Management at Junglee Games. Their responsibilities in this role included managing inbound customer care, resolving complaints and escalations, implementing key processes, and ensuring the best customer experience across all channels. Nidhi held this position from August 2018 to July 2019. Nidhi also worked as a Customer Experience Manager at Junglee Games from August 2015 to July 2018.

Prior to their time at Junglee Games, Nidhi worked at HeadHonchos.com as a Manager from June 2011 to August 2015. Their responsibilities included handling web and voice customer care, recruiting and screening agents at BPOs, handling service delivery issues, and suggesting process improvement areas.

Nidhi's career started at Indiabulls, where they worked as an Assistant Manager from July 2006 to May 2011. Nidhi then moved on to Avaya GlobalConnect, where they served as a Customer Care Executive, responsible for telemarketing data and voice solutions, collecting Form-C and TDS from clients, and generating MIS for the team.

Nidhi Agarwal received a Master of Business Administration (MBA) degree in Marketing from ICFAI University from 2010 to 2012. Prior to that, they completed a GNIIT degree in IT from the National Institute of Information Technology and a Bachelor of Arts (B.A.) degree in English Honours from Delhi University, both from 2003 to 2006. In addition to their formal education, Nidhi Agarwal has obtained certifications in various fields, including Proven Success Strategies for Women at Work, Bill George on Self-Awareness, Authenticity, and Leadership, Body Language for Women, and Mastering Conversations in Retail Sales, all from LinkedIn in 2020.