Tianca Ashford

Tianca Ashford has a diverse work experience spanning over 15 years. Tianca currently works at Artera as a Customer Success Director, where they specialize in increasing product adoption and utilization. Prior to this role, Tianca held positions as a Senior Customer Success Manager and a Customer Experience Manager at Artera. Tianca also worked as a Senior Enterprise Account Manager at Artera, focusing on patient engagement in the healthcare industry.

Before joining Artera, Tianca worked at eviCore healthcare as a Business Analytics Senior Analyst, where they supported client reporting and enhanced the company's data infrastructure. Tianca also worked as a Business Analyst at Wipro Limited, providing expertise and guidance to internal and external clients.

Tianca's earlier experiences include roles as a Master Data Analyst at Community Health Systems, a Project Manager at Resolution Technologies, Inc., a Quality and Patient Safety Data Administrator at Corizon Health, and an Enrollment Specialist at Community Health Systems. Tianca also worked as a Recruiter at 20|20 and as a Training Specialist and Provider Enrollment Analyst at CGS Administrators, LLC.

Tianca began their career as a Child Protective Services Case Manager at the State of Tennessee. Throughout their career, Tianca has demonstrated a strong focus on customer success, data analytics, and project management.

Tianca Ashford holds a Bachelor of Science (B.S.) degree in Psychology from Middle Tennessee State University (MTSU), which they obtained from 2001 to 2005. Tianca further pursued their education by completing a Master of Business Administration (MBA) degree in Health Care Management from the University of Phoenix, studying from 2008 to 2010. In addition to their academic achievements, Tianca has obtained several certifications, including Customer Experience: Journey Mapping from LinkedIn, Certified Six Sigma Green Belt from the Six Sigma Institute, Scrum Master from the International Scrum Institute™, Certified Instructional Technologist (CIT) from the Mager Consortium, and Certified Correctional Health Professional from the National Commission on Correctional Health Care in June 2016.