Ahmed Habeeb

Ahmed Habeeb has an extensive work history in the fields of operations, customer experience management, and quality control. Ahmed currently holds the position of Director of Operations at Connect6 Group, where they oversee the company's operational activities. Prior to this role, they served as the Regional Direct Customer Experience Manager at GIG Gulf, responsible for managing customer experience strategies. From 2019 to 2021, Ahmed worked as the Omni-Channel Quality and Processing Manager at AXA Gulf, ensuring quality control and efficient processing of customer interactions.

Before joining AXA Gulf, Ahmed gained valuable experience as a Commercial Project Manager at VIVA Bahrain. In this role, they successfully led new product launches, collaborated with various teams to achieve business objectives, streamlined processes, and managed project deadlines.

Ahmed also has experience in the contact center industry, having worked as a Contact Center Quality Consultant at Silah Gulf, where they set up quality management systems and implemented best practices. Prior to that, they served as a Contact Center Quality Manager at Qatar Airways, responsible for maintaining quality standards and improving the efficiency of the contact center.

Ahmed'scareer in the contact center industry began at Silah Gulf, where they worked as a Quality Standards Specialist, focusing on improving overall quality scores and reducing agent errors.

Earlier in their career, Ahmed gained experience in quality assurance, training analysis, team leadership, and customer service roles at Mena Business Services.

Throughout their career, Ahmed has demonstrated strong leadership skills, a strategic approach to problem-solving, and a commitment to delivering high-quality customer experiences.

Ahmed Habeeb has a Master of Business Administration (M.B.A.) degree in Operations Management and Supervision from Sikkim Manipal Institute of Technology - SMU. Ahmed also holds a Bachelor of Commerce (BCom) degree in Business Administration and Management, General from Mahatma Gandhi University. For their high school education, Ahmed attended Indian School Bahrain, specializing in Multimedia and Web Technology- Commerce. In addition to their formal education, Ahmed has obtained multiple certifications, including Foundations: Data, Data, Everywhere from Coursera and Coaching and Developing Employees, Critical Thinking, Quality Standards in Customer Service, and Six Sigma: Green Belt from LinkedIn. Ahmed has also completed certifications in Transformational Leadership from Sarah Michel, Coaching for Success, and Introduction to ISO 9001:2008 and Introduction to Six Sigma from Quality Gurus. Ahmed is a certified Level 0 Coach/Umpire by the Asian Cricket Council and International Cricket Council. Ahmed has also earned the Certified Business Professional-Customer Service accreditation from the International Business Training Association-IBTA.