John Pjontek

John Pjontek has a diverse work experience in various roles related to customer and user experience management. Starting in 2005, they worked at readMedia, where they served as a User Experience Manager and Customer Support leader. In this role, they managed customer support tickets, developed product documentation, videos, demos, and other customer educational materials. John transitioned to Merit, Inc. when readMedia evolved into the company. At Merit, John held the positions of User Experience Manager and User Experience Director. As a User Experience Manager, they led the customer support team, implemented a customer support ticket system, and managed a comprehensive knowledge base. In their later role as User Experience Director, John oversaw a SaaS marketing platform used by higher education institutions nationwide. Overall, John's expertise lies in customer and user experience management, with a focus on developing and implementing support systems and educational materials.

John Pjontek attended SUNY Geneseo from 1997 to 2000, where they obtained a Bachelor's degree in Communication, General.