Matthew Wong

Implementation Engineer II at Intercom

Matthew Wong has a diverse range of work experience. Matthew started their career as a Server at Lunchbox Laboratory, a high-volume American restaurant in Seattle, from May 2015 to September 2017. In this role, they prioritized customer satisfaction by taking orders, addressing preferences and mistakes, and balancing the needs of the restaurant.

From October 2017 to September 2018, Matthew worked as an iOS App Developer at Green Guide Inc. Matthew contributed to the development of mobile applications for the company.

Matthew then joined Ticketmaster as an Intern, Full Stack Developer from June 2018 to November 2018. During this role, they gained experience in full stack development.

Currently, Matthew works at Intercom, where they started as a Customer Support Engineer in March 2021. Matthew later advanced to a Senior Customer Support Engineer in April 2022.

Matthew Wong attended the University of Washington from 2014 to 2018, where they studied Informatics. In 2020, they obtained a certification in CompTIA A+ from CompTIA.

Links

Timeline

  • Implementation Engineer II

    October 1, 2023 - present

  • Senior Customer Support Engineer

    April, 2022

  • Customer Support Engineer

    March, 2021