Vivian Ip

Vivian Ip, MA has a diverse work experience, starting in 2003 with a role as a Senior Talent Agent at Frank Arends Inc, where they managed clients and led business development efforts. Vivian went on to found ArtWing Style, a talent agency representing hair, makeup, and styling artists, where they handled bookings, contract negotiations, and office management. In 2008, Vivian founded Vivian Artists, another talent agency representing commercial artists, where they managed artists' bookings, trained staff, and oversaw marketing campaigns. Vivian then transitioned to academia and worked as a Researcher and Ph.D. Candidate at the University of Melbourne, conducting research on remote workers and teams. After completing their Ph.D., Vivian became a self-employed Business Consultant, advising clients across various industries and optimizing their internal operations. In 2020, they joined findhelp as an Associate Customer Success Manager, improving customer experiences and driving product adoption. Vivian then moved to OnePulse in 2022, where they led the strategic redesign of post-sales customer lifecycle procedures as a Client Success Manager. Currently, they are working at Kantata as a Client Success Manager III.

Vivian Ip, MA, has a solid education background with a Master's degree in Business/Commerce from the University of Melbourne, which they obtained from 2015 to 2016. Prior to their Master's degree, they completed their Bachelor of Arts in Psychology at the University of Melbourne, finishing in 2014. Before their studies in Australia, Vivian earned a Bachelor of Arts degree in English, with a concentration in Creative Writing, from Oberlin College.

Vivian's commitment to continuous learning is evident through their additional certifications. In September 2022, they completed the "Google Project Management | Specialization" program offered by Coursera. Vivian also obtained the "Certified Customer Success Manager (CCSM) Level 1" certification from SuccessHACKER and the "Change Management Foundations" certification from LinkedIn in August 2022. Additionally, Vivian became a "Standard Mental Health First Aider" certified by Mental Health First Aid Australia in June 2018.