Giovanni L.

Giovanni L's work experience includes holding the position of Director Global Business Operations at Klarna since May 2021, where they are responsible for leading global operations teams, outsourcing, and driving AI strategy and innovation. Giovanni also serves as an Advisory Board Member at Amsterdam University of Applied Sciences since January 2022.

Prior to their current role, Giovanni worked at Uber from September 2018 to May 2021, holding various positions including Head of Operations, Delivery; Head of Customer Experience, UberEats; and Head of CX Operations Continental Europe. At Uber, they were responsible for overseeing operations, customer experience, and driving operational efficiency.

Before joining Uber, Giovanni served as Head of Global Operations at JUST EAT from April 2017 to August 2018, where they led the global customer operations organization and implemented various strategies to improve customer satisfaction and business outcomes.

Earlier in their career, Giovanni worked at Google from August 2013 to May 2017, holding roles such as EMEA Sales Vendor Strategy and Operations Program Manager and Internet of Things & AI go-to-market lead. At Google, they managed critical expansion and improvement projects, defined go-to-market strategies, and explored new business opportunities.

Giovanni also has experience working as a Business Writer at Echeion and as a Brand Partner at EUCA (European University College Association). Giovanni began their career as a Consulta provinciale at CP from September 2009 to September 2011.

Giovanni L. has a diverse education history. Giovanni holds a Master of Science (MSc) in Project Management from the UCD Michael Smurfit Graduate Business School. Prior to this, they completed a Bachelor of Business Administration (BBA) with a focus on Information Technology Project Management at Grenoble Ecole de Management. Giovanni also obtained a Bachelor of Business Administration (BBA) in Business Administration, Management and Operations from Università Cattolica del Sacro Cuore.

Additionally, Giovanni L. has engaged in further learning experiences. Giovanni participated in a program called "European Economic Governance" at the University of Cambridge. Giovanni L. also obtained certifications such as the "BLOOMBERG Equity Essentials Training Program" from Bloomberg LP, the "Budapest-European Energy Market" program from the European Union in collaboration with Rajk college (Budapest), and the "Poland-European Student Innovation Conference" from the Warsaw School of Economics in collaboration with Google. Moreover, they completed a Torrescalla College program at Residenze Universitarie Internazionali RUI, although the specific field of study is not provided.