Paula Alvarez

Paula Alvarez, MBA, has extensive experience in the banking and customer service industry. Paula has held various leadership roles throughout their career, including Vice President of Client Services at KM2 Solutions, Director Client Partner and Site Director at Sutherland, Director of Service Delivery at Sutherland, Senior Manager of Customer Service at Scotiabank, Operations Director at Teleperformance Colombia, Resource and Planning Manager at Convergys, Collections Manager at Wells Fargo Bank, and Operations Manager of Sales at J.P. Morgan. Paula has proven expertise in strategic planning, staff management, financial performance, and optimizing customer experience. Paula has successfully led teams, implemented new projects, and monitored performance through statistical and reporting methodologies.

Paula Alvarez holds a Master of Business Administration (MBA) degree in Business, Management, Marketing, and Related Support Services from University Canada West. Paula completed their MBA program from 2021 to 2022. Prior to their MBA, Paula pursued a degree in Music Education from Conservatorio de Musica de Chascomus, which they achieved between 1988 and 1992. In addition to their formal education, Paula has obtained certifications including the Certified Digital Marketing Associate from the Digital Marketing Institute in January 2022 and the Learning for Success Program from University Canada West in September 2021.