Caroline Mikaella Soo

Caroline Mikaella Soo has a diverse work experience in various roles and industries. Caroline Mikaella is currently the VP Customer Success APJ at KnowBe4, responsible for customer relations and change management. Prior to this role, they served as the Head of New Retail, O2O at Lazada. Caroline also had a significant tenure at Arloid Automation, where they held the positions of Director of Operations & Customer Success and Head of Customer Success. Caroline Mikaella played a crucial role in setting up the new Customer Success function and driving a customer-centric culture within the organization. Before joining Arloid Automation, Caroline worked as a Client Success Manager and Co-Chair of Women@Gartner SEA&Korea at Gartner. Caroline Mikaella also served as a Client Services Manager at DuckerFrontier and held a Key Account Management role at GfK Asia. Earlier in their career, Caroline worked as a Marketing Manager at Toshiba TEC Singapore and a Senior Marketing Exec at Moove Media. Caroline Mikaella started their professional journey as a Marketing Exec at Goh Joo Hin (New Moon). Throughout their various roles, Caroline has demonstrated strong leadership and relationship management skills.

Caroline Mikaella Soo, SACP has a diverse education history. Caroline Mikaella started their academic journey at Temasek Junior College from 2001 to 2002, where they obtained their A levels in Science. Caroline Mikaella then attended the National University of Singapore from 2003 to 2007, majoring in Chemistry, although the degree name was not specified.

Caroline pursued further education in finance by completing a Micromasters in Finance from the MIT Sloan School of Management from 2021 to 2023. Additionally, they obtained the ACCA certification in finance from Kaplan FTC.

In terms of additional certifications, Caroline acquired the Security Awareness and Culture Professional (SACP) credential from H Layer Credentialing in November 2023. Caroline Mikaella also holds certifications in various fields from reputable institutions such as LinkedIn, edX, Scrum Alliance, and Google.