Brian Spurgeon

Brian Spurgeon has a diverse work experience spanning several industries and roles. Brian is currently the Contact Center Director at Long Home Products, a position they have held since March 2022. Prior to this, from October 2019 to February 2022, they served as the Director of Customer Experience at Groundworks.

Before joining Groundworks, Brian worked at Terminix as a Call Center/Contact Center Manager from October 2017 to August 2019. In this role, they were responsible for managing multiple teams and developing strategies to support company goals and budgets.

Brian also has experience as a Management Consultant during their time of self-employment in April 2017 to September 2017.

Their extensive career also includes roles at Allsup Inc., where they served as the Director of Continuous Improvement from August 2016 to March 2017. In this position, they played a crucial role in implementing process improvement initiatives. Brian also held the titles of Director of Internal Sales/Medicare Services from April 2013 to August 2016, Manager - Call Centers from September 2001 to April 2013, Appeals Analyst from January 1995 to August 2001, and Claims Representative from September 1989 to December 1994.

Considering their experience in customer service and call center management, Brian has developed a strong skill set in team leadership, process improvement, and achieving organizational goals.

Brian Spurgeon attended Southwest Baptist University where they earned a Bachelor of Science (B.S.) degree in Social Sciences/History. The specific years of their studies are not mentioned.