Cleat Broome

Cleat Broome has a diverse work experience, with their most recent role being the Director of Customer Success at MongoDB since November 2021. Prior to this, they held the position of Senior Manager and Manager of Customer Success at MongoDB from October 2019 to November 2021 and from March 2017 to October 2019, respectively. Cleat also worked as a Customer Success Manager at MongoDB from May 2016 to February 2017, where they were responsible for driving expansion, satisfaction, and adoption across large enterprise accounts in the western United States, building cross-functional relationships to strategically impact customers.

Before joining MongoDB, Cleat was the Head of Customer Experience at Wikibuy from June 2014 to May 2016. During this time, they built a 24/7 customer support team, supported beta customer base through multiple MVP launches, and designed and managed recruiting pipelines.

Cleat's work experience also includes roles at uShip.com, where they served as a Sr. Support Specialist from May 2013 to July 2014, leading a top-performing support team and handling escalated issues and disputes. Prior to that, they worked as an Online Billing and Payments Specialist from May 2012 to May 2013.

Overall, Cleat Broome has demonstrated expertise in customer success, team management, and building support infrastructure throughout their career.

Cleat Broome holds a Bachelor of Arts (B.A.) degree in Psychology from California State University, Chico. The specific start and end years of their education are not provided.