Yuranis Arandia Saldarriaga

Customer Experience Analyst at Sempli

Yuranis Arandia Saldarriaga has a diverse work experience spanning multiple industries. In 2007, they started their career at Teleperformance, where they worked in customer service for two and a half years. From 2010 to 2013, they worked at Konecta Colombia Oficial as a collections analyst. Following that, they joined Apple Jeans as a sales consultant, a role they remained in for almost four years. In 2017, Yuranis joined BRM S.A. as a sales consultant before transitioning to LikeU Colombia later that year. At LikeU Colombia, they held the position of lead trainer until 2022. Currently, Yuranis is working as a customer experience analyst at Sempli, a role they started in August 2021.

Yuranis Arandia Saldarriaga's education history is as follows:

- In 2023, they attended Platzi and obtained a degree in Customer Success, specializing in Informática, comunicaciones y servicios de asistencia.

- In 2022, they studied at Politénico Superior de Colombia and completed a degree in ANALISIS FINANCIERO ORGANIZACIONAL.

- In 2021, they enrolled in Crehana and completed a degree in SOFT SKILLS PARA EL TRABAJO EN EQUIPO.

- From 2019 to 2021, they studied at Servicio Nacional de Aprendizaje (SENA) and obtained a degree in TECNOLOGÍA EN PRODUCCIÓN MULTIMEDIA, with a focus on Diseño multimedia.

- In 2021, they attended Fundación Carlos Slim and earned a degree in Analista de necesidades de Formación.

- In 2019, they pursued a Diplomado en estrategias de enseñanzas basadas en el aprendizaje at Politénico Superior de Colombia, specializing in Formación continua y educación para adultos.

- In 2021, they enrolled in AulaFacil and obtained a degree in TÉCNICAS EN COMUNICACIÓN.

- In 2021, they completed a course in Atención al Cliente at AulaFacil.

- In 2021, they received a certification in PNL from Mauricio Benoist.

- In 2021, they attended Misiòn Futuro and completed a course in Introducción al Coaching.

- In 2020, they studied at AulaFacil and obtained a Curso Formador de Formadores degree, focusing on Formación continua y educación para adultos.

- In 2016, they received training in Marketing digital from IAB SPAIN.

- In 2007, they completed a course in Habilidades para ser Líderes at Centro Cultural Colombo Americano.

- From 2004 to 2007, they pursued an Asistente administrativa con énfasis en inglés degree at Centro Cultural Colombo Americano Barranquilla, specializing in Asistente administrativa.

- In 2006, they completed a course in Excelencia de la calidad humana en el servicio at Centro Cultural Colombo Americano.

- In 2005, they obtained a degree in Interacción y Comportamiento Social from Centro Cultural Colombo Americano, focusing on Habilidades sociales y para los negocios.

Links

Previous companies

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Timeline

  • Customer Experience Analyst

    August, 2021 - present