Operations and Service Management

The Operations and Service Management team at TTEC is responsible for overseeing the seamless execution of client services, ensuring high-quality customer experiences while driving operational efficiency. This team aligns strategic objectives with day-to-day operations, manages client relationships, and leads initiatives that enhance service delivery across various regions, including Latin America and South Africa. Through a combination of leadership oversight and quality assurance, they strive to foster a culture of excellence and customer satisfaction.