Axel Gnassia

Customer Success Manager at ultimate.ai

Axel Gnassia has a diverse range of work experience across various industries. Axel'smost recent role is as a Customer Success Manager at Ultimate, a position they have held since January 2023. Prior to this, they worked as a Streamer, partnering with a French Streamer on Kick.com to develop and grow their secondary channel.

Before that, they were a Scaled Operations Team Leader at GetYourGuide from December 2021 to December 2022. Axel also worked at Expedia Group for several years, where they held multiple roles including Operation Improvement Analyst, Supervisor for different teams (EMEA French speaking market, Eastern Europe team, Spanish & Portuguese team, and French market), and Lodging Partner Associate Tier II.

Earlier in their career, Axel worked as an Assistant Front Desk Manager & Concierge at The Emblem Hotel, and as a Student Worker at Hotel Windsor Nice. Axel also gained experience as an Assistant Cook & Waiter at Boni and as a Waiter at Hotel Hyatt Regency Nice Palais de la Mediterranee. Additionally, they worked as a Waiter and Actor at Arcenciel les Karellis.

Throughout their career, Axel has demonstrated leadership skills, problem-solving abilities, and a strong commitment to customer satisfaction. Axel has experience in team management, process improvement, change management, remote work, and customer service.

Axel Gnassia's education history is as follows:

From 2011 to 2013, Axel attended Lycée hôtelier Paul Augier, where they obtained a BTS degree in Hospitality & Business Management.

In 2009 to 2010, they studied at Université Côte d'Azur, but the degree obtained is not provided.

Prior to that, from 2007 to 2009, they attended Lycée Don Bosco, where they earned a Bachelor's degree in Geology/Earth Sciences.

In addition to their formal education, Axel has obtained two certifications. In January 2021, they completed the "Programming Foundations: Fundamentals" course at LinkedIn. In February 2019, they received a certification in the Kaizen methodology from Expedia Group.

Links

Timeline

  • Customer Success Manager

    January, 2023 - present

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