CustomerExperienceTeam

About

The Customer Experience Team at Waste Management focuses on enhancing and optimizing the customer journey from initial contact to service delivery. This team, comprising managers, directors, and digital specialists, is dedicated to ensuring high levels of customer satisfaction by streamlining service processes, managing customer inquiries and issues, implementing digital solutions for better customer interaction, and driving continuous improvements based on customer feedback.

Team members

Ali Vijdan

Digital Manager

Anita Walls

Senior Director, Customer Expe...

Brandon Yeager

Customer Experience Manager II...

Christine Anderson

Client Experience Manager

Colleen Richter

Customer Service Manager

Ed Rundle

Customer Experience Manager

Kelsie Mefford

Customer Service Team Lead

Kristal Vibbard

Customer Service Manager

Marc A. Villegas Jr

Digital Manager

Melanie Dobson

Director Of Customer Experienc...

Natasha Harbour

Customer Experience Manager

Pam Reilly

Customer Experience Manager

Rhonda Neal

Billing And Customer Service M...

Robert Brite

Area Customer Experience Manag...

Srinivas Pattela

Digital Manager

Tricia Elliott

Manager Customer Experience Mi...

Veronica Allen

Manager Ii, Customer Experienc...

Other teams at Waste Management

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Leadership Team

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