Lucy T.

Lucy T. has a diverse work experience spanning over two decades. Lucy started their career at Cathay Pacific Airways in 1999, where they held various roles including Flight Crew Relations Manager, Performance and Development Executive, and Learning and Development Executive/Project Manager. During their time at Cathay Pacific Airways, Lucy was involved in corporate lean projects, crisis management, and served as a conduit between senior management, staff, and the Union to enhance communication and work processes.

In 2017, Lucy joined Hong Kong Airlines as Crew Relations Lead and later became the Deputy General Manager, Employees Relations. In these roles, they managed employee relations and led initiatives to promote a positive working environment.

Currently, Lucy is the Head of Customer Service at EC Healthcare. Lucy'sresponsibilities include developing the Customer Service Department, designing VIP customer journeys, managing the in-house Contact Centre, and implementing customer satisfaction surveys and analytics.

Overall, Lucy T. has extensive experience in employee relations, customer service, and learning and development, making their a valuable asset to any organization.

Lucy T. pursued their Master of Business Administration (MBA) degree in Business Administration and Management, General from The University of Hong Kong. Lucy enrolled in the program in 2012 and successfully completed it in 2014.