Monzo
Teams
Operations and Support

Operations and Support

About

The Operations and Support team at Monzo is dedicated to ensuring a seamless customer experience by managing internal processes and support systems. They focus on operational efficiency, strategic planning, and workforce management within customer operations. Their responsibilities include addressing financial crime concerns, enhancing customer engagement through CRM strategies, and fostering an inclusive environment, all while aligning with Monzo's mission to revolutionize banking and prioritize customer needs.