The Operations and Support team at Monzo is dedicated to ensuring a seamless customer experience by managing internal processes and support systems. They focus on operational efficiency, strategic planning, and workforce management within customer operations. Their responsibilities include addressing financial crime concerns, enhancing customer engagement through CRM strategies, and fostering an inclusive environment, all while aligning with Monzo's mission to revolutionize banking and prioritize customer needs.
Anthony Nicol
Strategic Planning Manager - C...
Charlie O'Driscoll
Head of Tech Recruitment
Dan Warriner
Learning & Development Onboard...
Daniel Fenner
CRM Manager
Ellie Burton
CRM Manager
Hanan McDermott
CRM Manager
Hugh Berry
Senior Manager - Financial Pla...
Jordan Shwide
General Manager, Business Bank...
Kay Hamilton
CRM Manager
Laura K.
Benefits Manager
Mateusz Feliksiak
Fincrime Team Manager - Busine...
Natalie Wells
Vulnerability, Accessibility, ...
Nic Hailes
Payroll And People Operations ...
Nick Andrews
Head of Customer Operations
Pippa Fowler
Internal Communications and En...
Rachael Head
Senior CRM Manager
Rannie Powell
Chief of Staff to COO
Ross Bamford Hughes
Real Time Analyst
Tim Parkin
CRM Manager
Yehudi Asamoah
People Systems Lead