The Hartford
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- Operations Team
Operations Team
About
The Operations Team at The Hartford is responsible for streamlining and optimizing various business processes to enhance efficiency and service delivery across the organization. This team handles diverse tasks such as claims operations, centralized operations management, and strategic initiatives, while also supporting project management, continuous improvement, and agile methodologies. Their goal is to ensure that The Hartford maintains its reputation for service excellence and operational integrity.
Team members
Aarti Devarajan
Program Manager/ Change Lead
Adela K.
Divestiture Lead/ ITAM / Profe...
Aishwarya Kothakota
Vice President - Operations
Barbara Retartha
Operations Lead
Carrie Williamson
Workers’ Comp Clinical Team Le...
Chris Gaito
Director Continuous Improvemen...
Erin Concepcion
Director Operational Excellenc...
Gaurav Agarwal
Project Lead
George W. Parks
Vice President - National Acco...
Gianna Royland
Customer Care Center Team Lead
Gina Gonzalez
Senior Scrum Master
Heather Brock
Senior Scrum Master
Jeffory MacLaren
Senior Scrum Master
Jennifer Knochenhaue...
Senior Scrum Master
Karuna Dhiman
Project Manager/sm
Mark Scott
Senior Scrum Master
Matthew Brown
Director Strategic Initiatives
Mitchell Mikulick
Senior Operations Manager
Randy McKee
Vice President Property Major ...
Robert Bartek
Team Lead Centralized Operatio...
Rory Pike
Absence Management Team Leader
Steve Jones
Vice President, Enterprise Mar...
Terina Smith
Delivery Lead
Tiffany Pohl
Senior Scrum Master
Tim MacKerell
Director, Claims Operations
Travis Young
Senior Business Analyst Team L...
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