Alejandro Alcantar

Director Customer Support at Clubspeed

Alejandro Alcantar has over 10 years of work experience in a variety of roles. In 2021, they began working as the Director of Customer Support for Clubspeed. From 2016 to 2021, they worked at Windcave, first as a Technical Support Team Lead, where they managed Technical Support and Terminal Provisioning teams in the North American region, created training material, and assisted team members with queries. Alejandro then moved into the role of Technical Support Representative, providing Tier One support for technical queries and acting as a Subject Matter Expert for SkiData Parking System and Tessitura Software integrations. From 2012 to 2016, they worked as a Technical Analyst at Diamond Game Enterprises, organizing training for new hires, providing technical support, and analyzing business and project requirements. Finally, from 2010 to 2012, they worked as an Office Assistant at L.K. Imports, troubleshooting and resolving in house system issues, providing IT support, and documenting memos and invoices for clients.

Alejandro Alcantar attended California State University, Long Beach from 2005 to 2011, where they received a Bachelor of Science (BS) in Computer Science.

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Timeline

  • Director Customer Support

    August, 2021 - present