Kevin Conway

Director, Customer Success & Renewals at iCIMS

Kevin Conway has a diverse work experience spanning various roles and industries. Kevin is currently employed at iCIMS as the Director of Renewal Strategy. Prior to this, they worked as the Manager of Renewal Strategy and Manager of Renewals at the same company. Before joining iCIMS, Kevin worked as a Renewal Manager and Customer Success Manager.

Earlier in their career, Kevin worked at Foxwood Realty Services LLC as a Property Manager, where they managed a portfolio of Condo and Homeowner Associations, as well as residential properties. Kevin was responsible for day-to-day property operations, overseeing large-scale projects, budgeting, and vendor relations.

Kevin began their career at Verizon Wireless, starting as a Customer Service Representative and later taking on roles as Supervisor of Retail Operations and Assistant Manager. In these positions, they excelled in sales performance, managing key performance indicators, mentoring employees, and providing exceptional customer support.

Overall, Kevin has demonstrated strong leadership skills and a proven track record of success in strategy, management, and customer service roles.

Kevin Conway earned a Bachelor's degree in American History / Newspaper Journalism from Syracuse University from 2001 to 2005. In 2020, they obtained a Certificate in Negotiation Mastery from Cornell University. Additionally, Kevin obtained a certification in "Finding Your Purpose at Work" from LinkedIn in April 2020.

Links

Timeline

  • Director, Customer Success & Renewals

    February, 2023 - present

  • Manager Renewal Strategy

    October, 2022

  • Manager Renewals

    April, 2021

  • Renewal Manager

    May, 2020

  • Customer Success Manager

    April, 2020

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