Customer and Communication Management
About
The Customer and Communication Management team at Metrolinx is responsible for ensuring effective communication with customers and stakeholders, managing customer service operations, and fostering positive community engagement. This team oversees customer protective services, runs contact centers, handles internal and external communications, produces content related to capital projects, and engages with the community to build strong, supportive relationships. They also analyze customer insights and data to enhance the overall customer experience and communication strategies within the organization.
Team members
Aleksandar Lakic
Senior Manager, Engagement And...
Andrea Gusen
Manager Of Communications, Sub...
Ashley Horgan
Team Lead - Customer Protectiv...
Caroline Busbridge
Manager, Internal Capital Prog...
Christopher Martin
Team Leader, Go/up Contact Cen...
David Jang
Chief Communications Officer
Dheeraj Jha
Community Engagement Advisor
Dylan Toombs
Manager, Capital Content Produ...
Eugenie Siu
Document Control Team Lead
Jennifer Okafor
Senior Manager, Culture & Reco...
John Fecenko
Senior Contract Administrator
Kelly Anderson
Director, Community Engagement...
Ken Kuschei
Vice President, Customer Insig...
Massi Nartey
Senior Manager, Operations
Nancy Pogue
Team Lead, Customer Communicat...
Ronnie Sly
Senior Team Lead, Customer Car...
Sahar Ibrahim
Manager, Customer Communicatio...
Shujat Omer
Director, Operational And IT A...
Tyler Mayhew
Director Of Communications, Su...
Tyler Rogers
Team Lead - Customer Protectiv...
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