Client Experience and Service Team

About

The Client Experience and Service Team at Northwestern Mutual is dedicated to enhancing and streamlining client interactions and services. The team focuses on implementing customer-centric strategies, improving service delivery, and ensuring a seamless experience for clients through various touchpoints. This involves leveraging feedback, optimizing processes, and collaborating with multiple departments to drive client satisfaction and loyalty.


Team members

AL

Alaina Lentin

Senior Producer/project Manage...

AM

Alaka Mishal

Head Of Investments Technology

AO

Alana Oplawski

Investment Operations Manager

AT

Amit Tanwar

Lead Business Program Manager

AS

Ann Binder Schaefer

Vice President Customer Suppor...

Anthony Ivancich

Managing Director

AR

Ashley Reynolds

Client Experience Manager

BW

Bruce Weisbaum

Manager

CA

Chad Anhalt

Principal Program Manager

Corrie Tanous

Assistant Director, Talent Acq...

DW

Deborah Wages

Senior Director, Principal Pro...

Derrick Berry

Customer Service Manager

DS

Dustin Schultz

IAM Engineering Manager

ER

Ed Roden

Assistant Director Product Man...

EA

Eric Aslakson

Managing Director

GB

Geoffrey Bergmann

Software Operations Manager

Hannah Dittrich

Director Of Recruitment And Se...

Hud Rodriguez

Senior Product Manager

Jaclyn Hack

Director Of Client Experience ...

JS

Jason Smith

Oversee IG Strategy & Allocati...

Jazmin Gonzalez

Senior Director - Change Manag...

JS

Jesse Schenck

Operations Manager

JK

Jim Krohn

Senior Director, Infrastructur...

KS

Kara Salvestrin

Director Of Agency Recruiting

KF

Karly Flessas

Lead Program Manager

KD

Kat Desai

Senior Director, Field Experie...

KF

Katie Montoya Fuller

Managing Director

Katrina Wilkinson

Customer Experience Manager

KH

Kedar Hede

Lead Program Manager

KR

Kristy Rabe

Lead Operations & Partnership ...

LR

Lara R.

Assistant Director, HR Busines...

Lesa Petersen

Vendor Relationship Manager

LA

Leslye A. Alvarez

Senior Recruiter

MacKenzie Harbinson

Director Of Client Experience

MB

Marisa Bradley

Director Of Operations | Heiko...

MS

Michael Skocir

Lead Business Program Manager

MB

Mikaela Balfany

Senior Social Media Manager

MS

Milan Suri

Managing Director, NM Park Ave...

Owen Butler

Director Of Development

PC

Paula Connelly

Demand Manager - Office Of The...

PG

Polireddy Ganta

QA Manager

Rachel Nutter

Managing Director

RW

Richard Wilcox

Sales Execution Manager

Rick Haag

Manager, Disability Benefits (...

Sara Harrington

Assistant Director, Talent Man...

Sara Taheri

Principal Product Manager, Str...

Sarah Walter

Managing Director

SJ

Stephanie Jarstad

Vice President - Marketing Ope...

TF

Tiffany Flach

EA - Lead Program Manager

Travis Thielen

Director Of Client Experience

Trevor Kearney

Resource Planning Manager

Valentina Tosi

Client Experience Manager

Wendy Larson

Assistant Director, Compensati...

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