GoCardless
- Teams
- Customer Operations and Success
Customer Operations and Success
About
The Customer Operations and Success team at GoCardless ensures seamless customer experiences by managing customer support, onboarding, and implementation processes. This team addresses customer inquiries, handles KYC (Know Your Customer) procedures, provides technical support, and proactively engages with customers to optimize their use of GoCardless services. They focus on building strong customer relationships, ensuring regulatory compliance, and facilitating smooth transitions during product implementation, ultimately driving customer satisfaction and retention.
Team members
Alice Ivell
Customer Advocacy Manager
Alice Miracoli
Enterprise Customer Success Ma...
Ambuj Shukla
Customer Operations
Amina Emmanuel
KYC AND Customer Representativ...
Amy Tucker
Customer Support Specialist Ii...
Anne-Sophie Moquet
Enterprise Customer Success Ma...
Anuradha Deshpande
Director Of Customer Operation...
Arvin Modarresi
Customer Success Manager II
Camila Matos
Customer Success Manager III
Dahman Djimani
Strategic Customer Success Man...
Edīte Štrāla
Technical Support Specialist
Eimear Breen
Customer Advocacy Executive II
Eleanor True
Customer Success Manager III
Elina Delidou (she/h...
Client Onboarding Specialist N...
Emma Flanagan
Senior Customer Insights Manag...
Georgia Abbott
Customer Success Operations An...
Jamie Frost
Senior Customer Success Manage...
Jessica B. R.
Customer Support Manager
Julien Cartwright
Customer Support Manager
Kit M.
Customer Support Specialist (f...
Kobiha Sriharan
Customer Operations Analyst
Konstantinos Xynos (...
Manager Ii, Customer Implement...
Neharika Mishra
Customer Success Specialist On...
Nicola Pellatt
Head Of UKI Customer Success -...
Nisha Nageswaran
Customer Success Manager III
Renée Walsh-Johnson
Enterprise Customer Success Ma...
Robert Moore
Implementation Manager II
Theodora Baou
Manager (ii), Customer Success...
Tianjiao Li
Customer Operations Engineer
Valters Buko
Customer & KYC Representative
Victor Ciprian Grecu
Customer Support Manager
Victoria Ameen-Ali
Customer Support Manager
Vladislavs Pliska
Customer & KYC Specialists ||
Zahra K
Customer Service Advocate
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