Customer Success & Support

About

The Customer Success & Support team at SevenRooms ensures that clients effectively utilize the platform to enhance their guest experiences and operations. This team, comprising roles like Customer Success Managers, Onboarding Specialists, Technical Support Representatives, and Implementation Managers, supports clients from initial onboarding through ongoing use. They provide training, technical assistance, and strategic advice to maximize the platform's value, drive client satisfaction, and foster long-term customer relationships.


Team members

Alexander Williams

Implementation Manager, Enterp...

Alexandria Woods

Advanced Technical Support Rep...

Ali Shaheen

Onboarding Manager EMEA

AR

Andrea Van Roekel

Client Onboarding Manager, Par...

Anthony Garcia Rodri...

Technical Support Engineer

Balazs Szucs

Senior Manager, Client Onboard...

Bec Hosking

Customer Success Manager

Brandon Catron

Technical Support Specialist

Callist T.

Technical Support Representati...

Charlie Skinner

Customer Success Manager

Colleen Worthington

Senior Manager, Client Onboard...

Dagny Stark

Onboarding Specialist

ES

Eli Schmidt

Implementation Manager, Strate...

Farid S.

Technical Support Representati...

FH

Finlay Holt

Onboarding Manager

Fiona Pearse

Customer Success Manager

Firdaus Zulkarnaen

Technical Support Engineer

Irfan Nekakhtar

Technical Support Specialist

Ivan Lednar

Technical Solutions Consultant

James Johnson

Senior Customer Success Manage...

JP

James Pang

Advanced Technical Support Rep...

Jim Cadigan

Customer Success Coordinator

Joshua Haywood

Manager, Customer Success (key...

Kate Awasthi

Team Lead, Enterprise Success

KL

Kysha Laguerre

Client Onboarding Manager

Laura Szablewski

Customer Success Manager

Leslie Lim

Customer Success Manager, Ente...

LC

Lida Cheung

Onboarding Manager

Loreen Zettel

Onboarding Manager

Lydia Stetson

Implementation Manager

Lynsey M.

Customer Success Specialist

Maria Pelles

Senior Manager, Customer Succe...

Morgan Keating

Enterprise Customer Success Ma...

Natassja Ball

Customer Success Manager

OB

Olivia Brendel

Product Support Specialist

Olivia Khiel

Technical Support Representati...

OS

On-Mun S.

Implementation Manager

Peter Leming

Senior Enterprise Customer Suc...

Renee Valadez

Customer Success Manager

Richard H.

Technical Support Engineer

RF

Robyn Fok

Customer Success Manager, Ente...

RC

Rodrigo Campos

Manager, International Custome...

Shanae Tantram

Customer Success Manager

Shayne Millett

Enterprise Customer Success Ma...

Shondrea Thornton

Onboarding Manager

SR

Sidra Rizwan

Enterprise Customer Success Ma...

Stacey Lightfoot

Technical Support Engineer

Sunsirai Johnson

Customer Success Associate

Szabina Csak

Onboarding Manager, EMEA

Tamara Rogers

Senior Customer Success Manage...

Taylor J Shear

Customer Success Manager

Tim Asuncion

Technical Support Representati...

Zach Danekas

Customer Success Manager

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