Customer Success Team
About
The Customer Success Team at eSentire works to ensure clients fully realize the value of eSentire's Managed Detection and Response services by fostering strong relationships and providing tailored support. This team, comprising roles such as Customer Success Managers, Onboarding Managers, and Senior Managers, is responsible for client onboarding, ongoing client engagement, and proactive issue resolution to maximize customer satisfaction and retention. They act as advocates for clients, guiding them through their cybersecurity journey and helping them leverage eSentire's expertise to mitigate threats effectively.
Team members
Alicia Thompson-Capp...
Customer Success Onboarding Ma...
Dan Bolton
Senior Customer Success Manage...
Danielle Gagne
Customer Success Onboarding Ma...
Dionne A.
Customer Success Manager
Garick Stevenson
Manager, Customer Success
Hannan Ghafoor
Senior Customer Success Manage...
Heather Moretti
Senior Customer Success Manage...
Jaclyn Stickley
Project Coordinator, Customer ...
Jameel Sawyer
Project Manager - Customer Onb...
Jen Griffiths
Manager, Customer Onboarding
Kara Smith
Director, Customer Success Onb...
Kelley Hunter
Customer Success Specialist
Kelly Merritt
Customer Success Coordinator
Lindsay Page
Partner Success Manager
Mary Philpott
Senior Customer Success Manage...
Matt Mancinelli
Customer Success Manager
Meghan O Brien
Senior Customer Success Manage...
Mike Morrison
Customer Success Coordinator
Mitzy Hylton
Customer Success - Onboarding ...
Natalie Martin
Customer Success Operations Sp...
Nikki A.
Customer Sucess Coordinator
Raihan Ahasan
Customer Success Manager
Ryan Harp
Director, Technical Onboarding
Sarah Ferreira
Customer Success Coordinator
Schuman Farhat Chowd...
Senior Customer Success Manage...
Shay Dillon
Senior Manager, Customer Succe...
Stephen Palenik
Customer Success Manager
Tara Zurbrigg
Customer Success Manager
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