Customer Experience and Operations
About
The Customer Experience and Operations team at Gusto is dedicated to ensuring a seamless and exceptional experience for Gusto's clients. This team manages all aspects of customer interaction, from onboarding, payroll implementation, and benefits support to customer success and engagement. They utilize data and insights to continually improve service quality and handle customer inquiries across multiple channels. Their goal is to make sure small businesses receive the support they need to take care of their teams efficiently and effectively.
Team members
Aaron Maas
Customer Experience Team Lead
Albert K.
Head Of Premier Care
Ashleigh Struthers
Customer Engagement Manager
Caitlin Cooper
Customer Onboarding & Implemen...
Christopher Piro
Payroll Care Team Leader
Claire Pendergrast
Dedicated Customer Success Man...
Dalton Howard
Payroll Care Team Leader
Damon Aw
Technical Team Lead, People In...
Darrel Lee Anthon
Benefits Advanced Specialist
Diego Long
Head Of Payroll Transfers (imp...
Ellen Mahoney
Customer Experience Team Lead
Emily Terpening
Customer Experience Lead
Frank Devoe
Head Of Payment Operations
Ivanlandle Vicente
Community Lead
Jill Barry
Head Of Workforce Management
Karen Fuller
Head Of Engagement, Customer E...
Kendra Hertz
Director, Carrier Operations
Lauri Smith
Head Of Payroll Operations
Lilly Pieper
CX Data & Insights Manager
Lindsey Maul
Customer Success Manager
Logan Junger
Head Of Customer Success
Lorena M.
Benefits Customer Care Directo...
Makelsii S.
Customer Experience Team Lead ...
Natasha Matlock
Payroll Onboarding Operations ...
Olivia Fahoury
Payroll Onboarding - Advocate
Richelle Drost
Customer Operations
Samantha Castro
Client Relations Social Media
Sandra Jirous
Head Of Engagement Center Of E...
Sydney Starkey
Payroll Transfers Advocate
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