Customer Support
About
The Customer Support team at JumpCloud is dedicated to ensuring customer success and satisfaction through expert technical assistance and strategic guidance. The team addresses various customer needs, from troubleshooting issues across different operating systems (Windows, Mac, Linux) to providing in-depth support and enablement content. They work closely with clients and partners to optimize the use of JumpCloud's cloud-based directory platform, ensuring secure and efficient management of identities and devices. Their roles include handling escalated technical inquiries, managing strategic programs, and fostering long-term customer relationships.
Team members
Abdul Basith
Product Support Engineer
Aj Funk
Content Designer, Product Enab...
Anne Jebara
Senior Strategic Program Manag...
Cruz Luna
Sr. Customer Success Manager
Edward Courtney
Principal Support Engineer
Gerard G.
Team Lead Tier 2 & Partner Sup...
Jarrod Deter
Deal Desk Analyst
Jennifer Spear
Strategic Partners Alliances M...
Jj Hart
Customer Success Manager
Jose Castillo
Tier 2 Customer And Partner Su...
Justin Johnson
Director Of Global Customer Su...
Matthew Lewis
Tier 3 Support Engineer
Megan Eberly
Customer Success Manager
Nicholas Heerschap
Jumpcloud - Tier 2 Customer An...
Sarah Bruber
Customer Success Manager
Shahin Zaman
Tier 2 Technical Support Engin...
Tim Warton
Sr. Manager Of Customer Relati...
Tony Ayigah
Tier 2 Customer And Partner Su...
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