Customer Success and Technical Account Management
About
The Customer Success and Technical Account Management team at TraceLink ensures that clients successfully implement and optimally use TraceLink's track-and-trace solutions to secure the Life Sciences supply chain. This team manages client onboarding, addresses technical challenges, offers continuous support, and drives customer satisfaction to prevent counterfeit drugs from entering the global marketplace. They act as the critical liaison between the customers and TraceLink’s product and engineering teams, ensuring seamless service and sustained value.
Team members
Abeer Aldwaik
Technical Account Manager
Amaani S Karimi
Project Manager - Professional...
Amit Kataria
Senior Program Manager
Anna Maria Leśniewsk...
Network Success Manager Aka Te...
Antonio Hidalgo Land...
Technical Account Manager
Dave MacDonald
Customer Service
Eric Connelly
Senior Manager, Professional S...
Jeff McCarthy
Director, Technical Account Ma...
Karan Chaudhary
Network Success Manager
Karen Buley
Senior Global Manager, Network...
Ken Hahn
Senior Manager, Customer Succe...
Lisa Reinhold
SVP, Global Customer & Network...
Luis Quintero
Customer Success Engineer
Mauricio Falsetti
Network Success Manager
Megha J.
Manager, Customer Service
Michelle G.
Technical Account Manager
Natalie Swencki
Implementation Project Manager
Oliver Stein
Sr. Network Success Manager
Pavel Lotkov
Director Of Customer Success
Rachel Hummrich
Principal Network Success Mana...
Rafiki Soilihi
Senior Network Success Manager
Seyhan A.
Senior Implementation Project ...
Shyam Nadathur Ammal
Implementation Project Manager
Stéphane Aboab
Senior Program Manager
Ted Germond
Technical Account Manager
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